Transland, LLC Return Policy
Transland does not promote a Product Return Policy as the customer is encouraged to work with their dealer in order to insure the proper equipment is being purchased and is setup and calibrated properly to satisfy the intended application.
Within 7 Days of Purchase
Transland will permit return of new, unused goods within 7 days of purchase for a full refund. Purchaser is responsible for the shipping costs associated with the return. The return must be initiated with the AOR Territory Manager and have written permission from the Director of Sales in order to be processed. The product for return must be in complete and satisfactory condition to be eligible for a credit. The credit is subject to adjustment based upon our evaluation of return condition. The return must be refunded in the same form of the original payment. The CSR will initiate the standard RMA process by issuing a return authorization form. Returns received without an RMA will not be processed and returned to sender.
Outside 7 Days of Purchase or Used
As policy, Transland does not typically allow for the return of goods outside of 7 days of purchase. In extreme cases authorized by the Director of Sales the following criteria will apply. The product returned must be in satisfactory condition based upon our evaluation of the product. A 35% restocking fee will be applied on all returns, this be deducted from the credited amount. The CSR will initiate the RMA process by issuing a return authorization request. Any returns received without an RMA will not be process and will be returned to the sender. A 33.3% annual depreciation value will be imposed on any used product.
What is a Return Material Authorization Number or RMA Number?
A Return Authorization number is an identification number issued to a customer who needs to return an item back to Transland for an exchange or credit. It is very important to have the Return Material Authorization number posted outside of a return package in order to properly process any exchange or credit.
How do I get a RMA Number?
All returns must have a RMA No. Please contact our Customer Service group for initiating of the RMA process.
Telephone: US 800-247-3808 | CAN 866-888-4472 | AUS 07-3004-6789
You will need to have:
- The Transland RMA request form provided by your Customer Service Rep
- Your Name or Company Name
- Your Customer Number if you have open account
- Your invoice number
- Product part number and quantity
- Reason for return, including the nature of any malfunction
NOTE: RMA numbers are valid for only 14 working days, or according to vendor policy, so it is necessary you return products promptly.
Transland OEM/Distributor Return Policy and RMA Process
The Return policy and process is addressed in each individual Supply Agreement entered into between Transland and the Purchaser. Please work with your individual Account Manager for a complete understanding of your Return Policy and RMA Process.